ANY
QUESTIONS?

Browse our online shop, choose a product, select the available options and add it to your cart. Review your selections before completing checkout.

Yes! You can add multiple products to your cart. If you are choosing personalised items, configure the options for each item before adding it to your cart.

After a successful checkout, your order confirmation should appear on the website. You may also receive an order confirmation email at the address provided during checkout. Please check your spam or junk folder if you cannot find it.

Contact us as soon as possible with your order number and the details you need to correct. Changes may not be possible once production has started, particularly for personalised products.

Selected MY Echolabs products can be personalised. Depending on the product, you may be able to choose colours, letters, charms or other design options. All available choices will appear on the product page.

For products with multiple colour choices, follow the options displayed on the product page. Some designs allow you to select the same colour for every base or choose colours individually.

When a product supports letters or charms, you can select or enter the relevant personalisation details in its options before adding it to your cart. Please check spelling and selections carefully before checkout.

Please contact us immediately if you need a change. We cannot guarantee modifications after production has begun. Customers are responsible for checking the spelling, colours and customisation details submitted with their order.

Our products focus on 3D-printed creations. Depending on the design, an item may also include additional components such as keychain hardware or other accessories. Please refer to individual product descriptions.

Visible layer lines, minor surface marks, slight colour variations and small dimensional differences can be normal characteristics of 3D printing. These do not necessarily indicate a manufacturing defect.

Keep your products away from excessive heat, prolonged direct sunlight and hot vehicles. High temperatures can affect the shape or condition of some 3D-printed materials.

Some items may contain small parts that could present a choking hazard. These products are not toys for young children. Always refer to the relevant product warnings and ensure appropriate supervision where needed.

Our clickers and fidget-inspired accessories are intended for recreational enjoyment. They are not medical devices or substitutes for professional healthcare or treatment. Avoid excessive force or misuse that could damage the product.

Available shipping options and applicable delivery charges will be shown during checkout, based on your delivery address and order.

Delivery timing depends on order processing, any required personalisation and the shipping service used. For assistance with a specific order, please contact our team.

Please contact us within 5 days of delivery and provide your order details together with clear photographs of the damaged item and packaging. We will review the issue in accordance with our replacement policy.

Please contact us within 5 days of delivery with your order number and photographs of the item received. Eligible claims may be resolved through a replacement, subject to review and applicable consumer rights.

Under our cancellation policy, you may request cancellation within 12 hours of purchase, provided production has not started. Please contact us promptly with your order details. Applicable statutory consumer rights remain unaffected.

Our general policy does not offer refunds for change-of-mind purchases, including personalised orders. This does not limit any refund or remedy you may be legally entitled to under applicable Malaysian consumer protection law.

Replacements may be available when you receive an incorrect item, an item damaged during shipping or one with a significant manufacturing defect. Please report the issue within 5 days of delivery and include clear photos and your order details.

Please provide your order number, a description of the issue and clear photographs showing the item and any relevant packaging. Send these details to myecholabs@gmail.com .