STORE
POLICIES.

General Refund Policy

Under our general store policy, sales are considered final. We do not normally offer change-of-mind refunds.

This includes situations such as buyer’s remorse, selecting an incorrect product or variation, or providing incorrect personalisation details.

Personalised Products

Products customised according to customer-provided information are generally not eligible for return due solely to errors in names, spelling, colours or design selections submitted by the customer.

Product Issues

If you receive an incorrect, damaged or significantly defective product, please contact us as soon as possible. Our replacement process is explained under the Replacements tab.

When a Replacement May Be Offered

A replacement may be offered in the following circumstances:

• The wrong item was shipped.
• The product arrived damaged during transit.
• The product has a manufacturing defect that significantly affects its intended use.

How to Submit a Claim

Please contact us within 5 days of delivery and provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the packaging and shipping label, if applicable.

Claim Review

Claims are reviewed on a case-by-case basis. For approved claims under our replacement policy, we will arrange a replacement of the same product.

Order Cancellation Window

You may request cancellation within 12 hours of purchase, provided printing, assembly or customisation has not started.

Once production begins, cancellation or modifications may no longer be possible under our general policy.

Customer Customisation Details

Before confirming your order, please carefully check:

• Names and text.
• Spelling and letters.
• Colours and product variations.
• Design choices and charms.
• Any other personalisation instructions.

Customer-Submitted Errors

Products manufactured according to incorrect customer-submitted information are generally not eligible for replacement solely because of those input errors.

Protective Packaging

Orders are packaged using suitable protective materials where needed, which may include bubble wrap, protective cartons, shipping mailers or courier-safe packaging.

Shipping Rates & Delivery Times

Available delivery options and shipping charges will be presented during checkout where applicable.

Production and shipping timeframes have not yet been confirmed for publication. Please contact our team for details relevant to your order.

Items Damaged During Shipping

If an item arrives damaged, please notify us within 5 days of delivery.

Submit photographs of:

• The damaged product.
• The internal packaging.
• The external packaging.
• The shipping label.

Shipping damage claims are reviewed individually. Under our general policy, an approved claim may result in a replacement product.

Nature of 3D Printing

MY Echolabs products are produced using additive manufacturing, commonly known as 3D printing.

Some normal characteristics include:

• Visible layer lines.
• Minor surface marks.
• Small cosmetic imperfections.
• Slight colour differences between material batches.
• Minor dimensional variations.

These characteristics are generally normal aspects of the 3D-printing process and do not necessarily indicate a defect.

Small Parts Warning

Some products may contain small components that present a choking hazard.

Fidget Toys & Clickers

Fidget toys, clickers and similar accessories are intended for recreational and stress-relief use. They are not intended to withstand excessive force or rough handling.

Avoid throwing, dropping, forcefully bending, chewing or impacting the products. Damage caused by misuse is not normally covered by our replacement policy.

Heat & Storage

3D-printing materials may soften, warp or deform when exposed to excessive heat.

• Do not leave products in hot vehicles.
• Avoid prolonged exposure to direct sunlight.
• Keep away from heaters, open flames and other high-temperature areas.

Heat-related damage is not normally covered by our replacement policy.

Information We May Collect

When you place an order or contact MY Echolabs, the website may collect information such as your name, email address, telephone number, billing or delivery address, order details and personalisation selections.

How Information May Be Used

Information may be used to process orders, respond to enquiries, arrange delivery, provide customer support and maintain the website.

Payments & Service Providers

Payment and delivery services may require relevant customer information to process a transaction or fulfil an order. The specific third-party services used by the website must be confirmed before publishing this policy.

Cookies & Website Analytics

The website may use necessary cookies for shopping-cart and checkout functionality. Any additional analytics, advertising or tracking technologies should be disclosed according to the actual website configuration.

Data Security & Retention

The business should apply appropriate safeguards to personal information. Its actual retention periods, access controls and deletion procedures must be confirmed.

Privacy Enquiries

For questions about personal information or privacy, contact myecholabs@gmail.com .

1. About Our Products

MY Echolabs offers 3D-printed clickers, fidget-inspired items, personalised creations and other accessories. Product details and available options are displayed on the relevant product pages.

2. Placing an Order

Customers should review their selected products, quantities, prices, delivery information and personalisation details before completing checkout.

3. Personalised Products

Customers are responsible for verifying the names, spelling, colours, variations and other information they submit for customised products.

4. Cancellations

Under the store’s general cancellation policy, requests may be made within 12 hours of purchase, provided production has not started.

5. Returns & Replacements

General change-of-mind refunds are not offered under the store policy. Replacement claims relating to incorrect, damaged or significantly defective items are reviewed individually.

These policies do not remove statutory consumer rights.

6. Product Characteristics

Minor layer lines, surface marks, colour variations and dimensional differences may occur as normal characteristics of 3D-printed items.

7. Product Safety

Certain products may contain small parts. Customers should follow all relevant safety warnings and avoid exposing products to excessive heat, rough handling or misuse.

8. Shipping

Shipping charges and available delivery services are determined by the options made available during checkout. Specific processing and delivery schedules require confirmation.

9. Customer Support

For enquiries relating to orders or products, please contact myecholabs@gmail.com .

10. Applicable Rights

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Malaysian law.